Privacy Policy
Last updated: 4/13/2026
1. Introduction
Kelpr, Inc. ("Kelpr," "we," "our," or "us") provides customer communication software for businesses. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website and services.
2. Information we collect
We may collect:
- Contact and account information: Name, email, phone number, company name, and similar details when you request information, create an account, or use our services.
- Mobile information: Phone numbers and message delivery data processed in connection with service-related SMS and messaging features.
- Usage and technical data: IP address, browser type, device information, and how you use our website and platform.
- Cookies: As described in the Cookies section below.
3. Mobile information and third-party marketing
Mobile information will not be shared with third parties for their marketing or promotional purposes without your consent where required by law. We use mobile and messaging data to provide and improve our services, including delivering service-related, consent-based communications on behalf of our business customers in accordance with their instructions and applicable law.
4. Service-related, consent-based communication
Kelpr supports service-related, consent-based communication for operational purposes—such as notifications, support follow-ups, and post-interaction workflows. Kelpr is not intended to be used for unsolicited promotional or advertising messaging in violation of carrier rules or applicable law. Our customers are responsible for obtaining appropriate consent and for message content sent through our platform.
5. Message frequency and opt-out
Where you receive SMS or similar messages in connection with our services, message frequency may vary based on your interactions with the relevant business. You may opt out of SMS as described in the message (e.g., reply STOP) and in our SMS Terms. You may opt out of marketing email where applicable by using the unsubscribe link or contacting us.
6. How we use information
We use information to:
- Provide, maintain, and secure our services
- Communicate with you about your account or inquiries
- Send service and transactional communications where appropriate
- Comply with legal obligations and enforce our terms
- Improve our products in aggregated or de-identified form where applicable
7. Sharing
We may share information with service providers who assist our operations (hosting, security, analytics subject to our instructions), with integration partners as needed to deliver the service, when required by law, or to protect rights and safety. We do not sell personal information for money.
8. Security
We implement technical and organizational measures designed to protect personal information. No transmission over the Internet is completely secure.
9. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. Contact us to exercise these rights.
10. Cookies
We use cookies and similar technologies for site operation, preferences, and analytics. You can adjust browser settings; blocking cookies may affect functionality.
11. Children
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
12. Changes
We may update this Privacy Policy. We will post changes here and update the "Last updated" date.
13. Contact
Questions: hello@kelpr.com
Kelpr, Inc.
18206 Collins Ave, Sunny Isles, FL 33160